Includes bibliographical references and index Anastasia Diamond-Ortiz (Cleveland Public Library) and Buffy J. Hamilton (Norcross High School Media Center)Guiding learners : information literacy / Alesia McManus (Howard Community College, Maryland): Participatory approaches to building community-centered libraries M. Kathleen Kern (University of Illinois at Urbana-Champaign): The reference interview revisited Jessica E. Moyer (University of Wisconsin-Milwaukee): Reader's advisory services as reference services Rolf Janke (Mission Bell Media): Reference publishing in the 21st century : lead, follow, or get out of the way Phoebe Ayers: Wikipedia, user-generated content, and the future of reference sources Michael Courtney (Indiana University): (Wikimedia foundation and University of California, Davis) ; Discovery tools Kris Johnson (AskColorado): Collaborative virtual reference : past, present, and future trends Amanda Clay Powers (Mississippi State University): The value of reference services : using assessment to chart the future Mara H. Sansolo (Pasco-Hernando State College, Florida) and Kaya Van Beynen (University of South Florida): Alienation, acceptance, or ambiguity? : a qualitative study of librarian and staff perceptions of reference service change Martha Adkins (University of San Diego): Meet your personal librarian Madeline Cohen and Kevin Saw (Lehman College, City University of New York): Roving reference Krista Schmidt (West Carolina University): On-call reference Michelle Twait (Gustavus Adolphus College, Minnesota): Peer reference tutoring Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City): A single service point Mandi Goodsett (Georgia Southwestern State University) and Kirstin Dougan (University of Illinois at Urbana-Champaign): Community outreach through LibGuides Susan McGlamery (OCLC Questionpoint): 24/7 global virtual reference cooperation : the case of QuestionPoint Nicolette Sosulski (Portage District Public Library: Serving the somewhere out there patron : the view from the digital cooperative reference desk Janet Pinkley (California State University, Channel Islands) and Margaret Driscoll (University of California, Santa Barbara): Michigan) ; Integration of library resources into the course management system Jolanda-Pieta van Arnhem and James Williams (College of Charleston): Negotiating space for the library : embedding library resources and services into a university LMS Georgina Parsons (Brunel University, United Kingdom): Boosting user engagement with online social tools Amanda L. Folk (University of Pittsburgh at Greensburg): You have a question, so tweet me maybe : a study in using Twitter for reference Amanda Viana (Norton Public Library, Massachussetts): Embedding librarything for libraries in the online library catalog Ilana Stonebraker and Tao Zhang (Purdue University): CrowdAsk : crowdsourcing reference and library help Denise Beaubien Bennett (University of Florida): The guide to reference : a solution for teaching reference sources Michael Saar (Lamar University, Texas): Reference to patrons with disabilities Ron Burns (EBSCO) and Theda Schwing (OhioLINK): Discovery service : goals, evaluation, and implementation of OhioLINK Academic Consortium John McCullough (OCLC): OCLC and discovery case study Andrew Nagy (ProQuest): Discovery and the digital reference desk Rayford W. Law (American Institute of Architects): Reference : an architect's view Christine Stohn (Ex Libris): Addressing user intent : analyzing usage logs to optimize search results Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh): Educating reference librarians for first-day success David A. Tyckoson and John G. Dove.: Where do we go from here? |
